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14-Day Software Satisfaction Guarantee

Last Updated: August 2026 • Compliant with Paddle Merchant of Record Guidelines
14 Days Window

At Future IT Lab, we take immense pride in crafting rock-solid, production-grade software applications, PHP/Laravel scripts, and mobile app source codes. We want you to purchase with 100% confidence. Because our products are irrevocable digital source code packages, we maintain the following transparent refund policy.

1. Refund Eligibility Criteria

You are eligible for a full refund within 14 days of purchase under any of the following circumstances:

Critical Unresolved Bugs

If you encounter a reproducible code defect or critical error that our engineering support team is unable to resolve or patch within 48 business hours.

Product Not as Described

If the downloaded source code package is materially different or fundamentally missing core features advertised on our official product description page.

2. Non-Refundable Scenarios

Refunds will not be issued in the following situations:

  • Change of mind: You decided you no longer want the product after downloading the complete uncompiled source code.
  • Hosting / Server Incompatibility: Your hosting environment does not meet the clearly specified minimum PHP/MySQL/Node versions listed in the product specifications.
  • Custom code modifications: Defects caused by your own third-party modifications, custom scripts, or external plugin alterations.
  • Refusal of technical assistance: Requesting a refund without providing error logs or allowing our engineers an opportunity to assist with standard setup.

3. How to Request a Refund

To submit a refund request, simply contact our support desk:

  1. Send an email to [email protected] with your Paddle Order Number (starts with pdl_ or receipt number).
  2. Include a brief description of the technical issue along with any relevant server error logs or screenshots.
  3. Our engineering team will review your ticket within 24 hours. If verified, Paddle will process your 100% refund directly back to your original payment method (Credit Card, PayPal, Apple Pay, Google Pay).
Paddle Merchant of Record Protection: All purchases and refunds are processed securely by Paddle.com. Refunds typically reflect on your bank or card statement within 3–7 business days depending on your financial institution.